Return Policy

We take great pride in our reputation for quality and excellent value. We are confident that you will be absolutely thrilled with your equipment from, but if you decide for any reason that it is not right for you, you can return it to us with in 10 days of receipt for a no-hassle refund or replacement, if available (shipping charges are not refundable). Returned items must be received in their original packaging and in the same condition as when shipped.

Return Procedure

First, contact Loeb Customer service at (773) 548-4131 or toll-free at (800) 560-5632 or send an email to to receive your Return Authorization form. Returned items without a return authorization code will not be accepted. All original paperwork, manuals and parts must also be included. Once your request has been approved subject to receipt of this completed authorization form back, the equipment then must be returned within six (6) calendar days of this notification with RA #.

Once we receive and verify the condition of your item, we will issue a credit for your full purchase price to the same account/credit/charge card you used to make the original purchase. If payment was received by check, refunds can’t be sent to a different company or address then what was on your original check. A credit will be issued as soon as we receive your return and applicable refunds are processed on the Thursday after our shop has inspected the machine. Please allow up to 10 days for a refund to be mailed or to appear on your credit card statement.


If you choose to return a machine purchased from, you are responsible for insuring the equipment for the full purchase price. If you do not insure the equipment, you will be responsible should any loss or damage occur. Any unauthorized, improperly packaged will be returned to the sender.

We can only process your request after our equipment experts, inspects the returned machinery and verifies it is in the same condition as when originally shipped, we will review your machinery within three (3) days of acceptance.